Rules and support

The provider is JJLA Digital Solutions (2793066-2), Seponkatu 10 A, 15140 Lahti. The service is intended for adults aged 18 or over using their own funds. A browser session identifies an account. Verify an email before a real purchase so that loss of a browser does not strand the balance. Email verification does not merge different accounts.

The product is a digital entertainment service: temporary visibility, internal game credit or the described cosmetic features. Players receive no cash prizes or transferable winnings. Prices are displayed in euros (EUR), including applicable tax. Every purchase is a one-off payment; there are no subscriptions or recurring charges. Card details are entered on Stripe’s PCI DSS compliant payment page; UNHEX never sees or stores them.

Everything sold is digital; nothing is shipped. A product is delivered in the service as soon as the payment is verified: a capture appears on the map, credit in your balance, an inscription on its hex and pass features on your account. Before purchase, the player requests immediate delivery. That request does not remove mandatory rights concerning an incorrect or undelivered service.

We refund to the original payment method when a payment was charged but the purchase was not recorded and cannot be fixed; when the same purchase was charged twice; when you ask, within 14 days of purchase, for unused purchased credit to be refunded (only the unused part; credit deposited to a camp treasury counts as used); and when the service closes or the buyer was a minor. Visibility already delivered, spent credit, reward credit and delivered pass features are refunded only if the service was faulty.

To ask, email support with the receipt reference, time and nickname. Never send card details or a password. We answer within 14 days. An approved refund is made through Stripe to the original payment method and usually appears within 5–10 banking days. There is nothing recurring to cancel; standing orders and agents can be stopped at any time.

You must have the right to publish your nickname, camp text, messages and inscriptions. You grant the non-exclusive right to store and display them in the service and its shared game records. Public history is intended to remain; identifying nicknames can be anonymised on request. Threats, group-directed abuse, harassment, personal information, sexual content, scams and unauthorised advertising are prohibited. Moderation may reject a message without preventing a capture.

Report inappropriate content using its report action or support. A moderation decision can be appealed through support within six months. Repeated abuse, manipulation, bypassing prices or limits, or operating multiple accounts to accumulate benefits may lead to restrictions or closure. Mandatory consumer rights remain applicable.

Outages and maintenance are possible. Material changes to the service rules and terms are announced at least 14 days in advance. A player who does not accept a material change can stop using the service and request review of unused purchased credit before it takes effect.

If the service closes, the operator gives at least 60 days’ notice and stops selling new credit. Unused purchased credit is reviewed for reimbursement following closure; requests should be made within three months. Reward credit has no cash redemption value. Liability is determined by applicable mandatory law; these terms do not limit statutory consumer protections.

Finnish law applies subject to mandatory consumer protections. Contact support first. Finnish consumers can contact Consumer Advisory Services and the Consumer Disputes Board; cross-border assistance is available from the European Consumer Centre. The consumer’s right to seek a court remedy remains.